Rental rules of agency Eureka Welcome
terms and conditions between customer and agency 2023
(9 paragraphs: 1 to 9)

IMPORTANT NOTICE – The tourist agency rents its apartments and villas to families only, group of any kind are not accepted. Should on the day of arrival a group of people as customer comes to the agency, the agency has the right to refuse to hand over the keys, hold the paid deposit and demand the balance of the contract as damage for the missed rental of the reserved apartment.

1. Bookings –

Bookings are confirmed by the agency upon receipt of the deposit till the expiry date of the rental contract online. In default of payment of the deposit within the expiry date of the rental offer, the offer will be cancelled; if the agency receives the deposit later than that date and the flat offered is no longer available, the agency try to find an alternative solution but if it will be not accepted from the client, the agency will within three days reimburse the whole deposit amount, deducted the agency costs of 20,00 euro. Booking a holiday is done using computer assistance supplied by external operators and therefore it is possible that booking for a holiday package that is not available may be made; should this happen, within 24 hours of the booking the agency will issue a written communication of the annulment of the reservation and if a deposit has been paid, the agency will immediately reimburse the amount paid with no charge.

2. Availability –

a) Check-in will be made in the Agenzia Eureka Welcome in viale Europa 11 in Lignano Sabbiadoro. To collect the keys the customer will pay the balance of holiday and the city tax in cash or credit card (only Visa and Mastercard accepted) and pay the deposit of € 100,00 only in cash.
b) Accommodation is available for occupation between 4 p.m. and 7.30 p.m. on the day of arrival as soon as the apartment will be cleaned.
c) Deferred arrivals require prior written agreements just by email and are possible until 10.30 pm; it will be asked a supplement of € 30.00 due to the costs of managing the agency’s staff. In the case of delayed arrival or early departure no refund will be paid.
d) Check-out: keys and remote controls must be returned to the agency between 8.30 a.m and 9.30 a.m. on the day of departure and the apartment must be leave in the condition descripted in the following point: 3. Price – B: light cleaning. Late departure requires the payment of a penalty equal to one night; the staff responsible for the agency will remove all belongings of the customer, bringing it in the agency and charge the expenses related to the procedure mentioned above.

3. Price –

a) In the computation of the letting period, will calculate the number of the nights.
b) The price includes: accommodation and furnishings in good condition, television, cutlery, crockery, kitchen utensils, pillows and synthetic summer blankets (wool blankets are not provided), – use of safe (when available) – normal consumption of gas, hot and cold water and electricity the electrical consumption of air conditioners which automatically turn off after ninety minutes and reboot, after the shutdown, is possible just by pressing the start button on the remote control – minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest’s absence within 24 hours from the damage communication – the final cleaning is defined as “light cleaning” which consists of a simple rearrangement of the apartment by the agency for the next client and is therefore obliged to the outgoing client to return at the departure the apartment ordered as delivered to him (defrosted refrigerator, without any garbage, displaced furniture: beds and couches), if the customer fails to comply with this obligation, the agency will keep from the deposit 50,00 euro regardless of the size of the apartment (typology).
c) The price does NOT include: beach service, bed linen, towels, general linens, baby cot, iron and ironing board and hairdryer. bed linen, towels and baby cot can be added to the holiday package by booking them from the online contract till one week before arrival.

4. Accessories on demand –

The main accessories are bed linen, towels and baby cot can be added to the holiday package by booking them from the online contract till one week before arrival. Those who in the space services/optional dedicated on the online contract book one or more services and do not need/use it/them, they must still pay that because the agency has an increase of costs for the management and organization of the service/s. If for reasons not attributable to the agency or major organizational reasons, a service/optional booked is not provided or to late offered, the customer will not be required to pay the amount or refunded if already paid for that service and nothing will be due from the agency to him.

5. Pets –

Dogs, cats are allowed in the apartments, just if clearly indicated through the appropriate symbol in the online-catalogue. Pets can be of small and middle size but cannot weigh more than 20 kg. Should the agency discover the presence of animals in the apartments where they are usually not allowed, the organization reserves the right to terminate the contract immediately with no liability to refund. Pets cannot be left in the apartments alone without a person taking care of them, in order to avoid eventual damages of the apartments and disturb for the other guests; this is an essential condition for the guests with animals and if not respected, the agency will terminate the contract immediately and with no liability to refund. Further damages will be calculated and deducted from the paid deposit. Pets must be declared during the compilation of the contract online and the owners of them are liable to the payment of a small fee for the final cleaning that must be carried out in other ways. Should the Agency check the presence of no declared pets, will ask to the client by departure twice the supplement above referred.

6. Contract resolution –

Should the agency verifies that there are extra guests (included babies and children) as declared on the reservation form and/or there is a serious breach of apartment regulations (excessive noise or disruption), the agency reserves the right to terminate the contract with no liability to refund. Eventual further damages will be calculated and deducted from the paid deposit and the guest musts immediately leave the apartment. Further damages can also be calculated after guest’s departure.

7. Cancellation –

This contract excludes the application of Italian Legislative Decree 79/201, therefore where it deems it necessary, the customer will stipulate an insurance policy on his own with an insurance company of his choice that covers all direct or indirect risks that may cause the failure to enjoy the stay booked in order to comply with the payment of the booking cancellation costs indicated below in this paragraph.

Should the client’s cancellation (*) be notified to the agency up to 60 days before the scheduled arrival date, the deposit already paid will be refunded by bank transfer after deducting the cost of the agency practice (**).

– Between the 59th and the 30th day preceding the scheduled arrival there will be a refund of 50% of deposit paid.

– Between the 29th and the 11th day preceding the scheduled arrival the deposit will not be refunded

– from the 10th day preceding the scheduled arrival date onwards, including if they fail to show up by 7.30 pm on the scheduled arrival date “no show”, the client must settle the full balance of the holiday package within 3 days of the scheduled arrival date. Further, the booked flat will only remain available to the client until 7.30 pm on the day of the scheduled arrival date.

(*) The cancellations are allowed only by e-mail sent from the same reservation’s e-mail address. The refund is made just by bank transfer to your Bank account on the IBAN that you will communicate to us.
(**) The cost of the agency’s practice for cancellation involves the fixed charge of 20.00 euros which will be retained on the refunded amount.

8. Warnings –

a) Cleaning the apartment – The agency Eureka Welcome supplies holiday packages with services and modality as described in the previous points. However, an external clean–service company, supplies cleaning services and will answer directly to you regarding the state of cleanliness of the apartment when you arrive. If upon arrival you should find that the apartment has not been prepared with sufficient care, we please you not to clean the apartment by yourself, but immediately call the agency or call the agency the next morning if the arrival takes place after 7pm. Within the reasonable period of one hour the cleaning company will clean the apartment until its condition meets with your approval. If the agency solves the cleaning problem within the time limits established above, it will have nothing to compensate by way of any indemnity to the customer.
b) Beds and sofas – In the descriptions of the apartments, the sofa beds for two people defined double or twin bed set, when they are opened without distinction can become a French bed or twin beds, even on different levels. Likewise with the definition of a double bedroom and/or double bed is defined in most cases, two single beds side by side.
c) Condominium pools – The swimming-pools of the residences are open more or less from beginning of June till the first week of September. The agency does not manage the swimming pools of the condominium complexes and the service of use of the same is arranged by the condominium administrators. In the event of problems due to malfunctions and / or forced interruption of the use of the pools, the agency is not required to make any reimbursement to the customer for breach of contract and / or damage of any kind and / or of any nature.
d) Dimensions of the parking space – The parking places have a maximal length of 4,80 mt, a maximal width of 2,00 mt and a maximal high of 1,70 mt, if it is not specified otherwise on the apartment description therefore, if the client has a car with bigger dimensions than the above mentioned, he will personally find a suitable solution, because it is absolutely forbidden to take the parking place of others.
e) Shared parking space or shared parking – The definition “parking area” or “parking lot limited number” doesn’t mean that the parking place is assigned, because the buildings/residences in question have a lower amount of parking lots to properties.
f) Unavailability of reserved parking space – The agency is not liable if the reserved car parking place is wrongly occupied by a third party, when no guarded parking is available. As regards parking lots, the agency is not held responsible of solving any problems linked with parking places which are wrongly occupied by a third party.
g) Electrical and technological systems – The agency is not liable nor has to refund the customer in these cases: bad functioning of house systems such as lifts, boilers for centralized condominium hot water production, centralized antennas and wi-fi installations and/or various automations,
h) Electricity, available power and methods of use – The client is required for the correct use of their electrical equipment and the electrical equipment supplied to the apartment, considering that the electrical supply of 3,0 kWh restricts the use of one air-conditioning unit at a time in the apartments where there are more than one split.
i) Breakdowns and repairs – Eventual bad functioning of electrical appliances such as dishwashers, air conditioners, washing machines, refrigerators (which have to be repaired by specialized personnel who are not always available in site) will be repaired in three working days, starting from following day after notification to the agency of the inconvenient. Within this period of time the agency is not liable for refunding due to breach of contract and/or damages of any kind. In particular if is not possible to repair the installed conditioner, the agency can replace it with a portable dehumidifier and the reparation or replacement will be done following the rules applied to the other electrical appliances as described above; in case of defective fridges, they will be replaced with models with maximum capacity of 110 litres (within six hours from notification of the inconvenient) and the reparation of the previous one will be done following the rules applied to the other electrical appliances as described above. In the prices of apartments with air conditioning defined as “all inclusive” we mean the presence of only one air conditioner placed in one of the rooms of the same for use / cooling of the entire surface, therefore, where there is the presence in the apartment of more air conditioners, the failure of one of them does not oblige the agency to carry out any intervention and / or replacement of the same.
j) Continuous use of air conditioner – Should the customer wish the continuous functioning H24 of the air conditioner (exception to point 3. Price), he can ask the agency for the deactivation of the timer and will pay in advance to the technician on spot an extra amount of € 25,00 per day (whatever the consumption and use of the air conditioner is).
k) Construction sites – The agency is released from the duty of information to the client regarding the existence or future settlement of construction sites and/or road works, for which both the noise level and the working time are defined by the municipal regulations. Construction sites are normally not operational in summer during the high season.
l) Unavailability of the apartment – Should the reserved apartment not be available per force major, it will be replaced by another of the same or higher category and the published price list will count as comparison condition; the apartment replacement following the terms stated above clears the agency from any kind of customer’s charges, requests and/or claims. In the absence of alternative accommodation or accommodation that does not meet the customer’s expectations, the agency will refund to the customer the amount paid and this action clears the agency from any kind of customer’s charges, requests and/or claims.
m) NOT ALLOWED:
Smoking in the apartments is forbidden and please use the balconies or external areas.
It is forbidden to use any kind of grill in the apartments on balconies, stairs and gardens.
It is forbidden to use stoves or other electrical equipment which is not normal household use.
It is absolutely forbidden to use power sockets in the apartment or condominium to charge various batteries or electric cars.

9. Liability –

a) Reporting of shortages and breakages –The guest assumes the liability to use the properties with care and he commits to report any damages, breakages and missing objects within 12.00 a.m. on the day after his arrival, otherwise the guest will be held responsible for them.
b) Exclusion of insurance coverage – The tourist organization does not assume any responsibility for the lost or disappearance of money of the client, precious goods or personal effects from the premises. The apartments are not covered by fire/theft insurance, therefore the client has not to leave any precious goods in the premises during his stay.
c) Use of gas and electrical equipment – Guest must be careful with electrical appliances (not leave any personal electrical appliance connected to the wall socket) and with the use of gas, turning off the gas supply after use.
d) Items left in the apartment on departure – Any personal belongings left in the apartment remain in the agency office and will be sent to the customer after payment of the postal charges.
e) Responsibility of the agency for various things of the client – The agency is in no way liable for damages to motor vehicles which are parked in internal or external condominium areas that are caused by other people or for accidental fall of branches, pigs or other objects, floods and even in the case of theft of bicycles or other objects deposited in the internal or external condominium areas or in the courtyards of the villas.
f) Bad weather and adverse weather conditions – In case of bad weather, wind and storm, the customer will be careful to keep doors and windows closed, close the umbrellas as well as secure the terrace furnishing and close the curtains of the rented apartment as all damages to things and people that may result from non-compliance with the above will be charged. In the presence of heavy rain, storms, storm surges or weather alerts transmitted via radio, television or internet, vehicles parked in underground garages or otherwise parked below road level must be temporarily taken out of the garage or parking lot. In the event of flooding resulting from exceptional weather conditions that in Italy are defined as “natural disasters, force majeure events“, the condominium insurance partner does not compensate for the damages incurred to the vehicles. The agency and the owner have no responsibility nor are they liable for any compensation to the customer for the time in which he did not use the parking lot or the damage to the vehicle resulting from not having moved it outside in the presence of these phenomena.

End of rental rules